Refund Policy

Last updated: 31 August 2026

1. Right to Cancel / Returns

If you are a consumer and applicable law gives you a statutory right to cancel or withdraw from a distance purchase, you may exercise that right within the applicable legal period. For customers covered by EU consumer law, this is generally 14 days from receipt of the goods, subject to applicable legal exceptions.

To request a return or cancellation, contact us at quietpad@gmail.com before sending any product back.

2. Return Conditions

Where a return is permitted, products should be returned in accordance with the instructions provided by our support team. We may ask for proof of purchase and order details.

3. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, contact us as soon as reasonably possible and provide your order number and, where helpful, photographs or other supporting information.

4. Refunds

Once a return or refund request has been reviewed and approved, refunds will generally be issued to the original payment method unless another method is required or permitted by law. Processing times may vary depending on your payment provider.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and applicable consumer law.

6. Non-Returnable Items

Certain items may be excluded from cancellation or return rights where applicable law permits.

7. Contact

PadQuiet
Email: quietpad@gmail.com
7 Avenue 11eme Avenue
60260 Lamorlaye
France